Shipping policy
Shipping Policy
At DGMX RACEWEAR, we’re committed to getting your order packed securely and on its way as quickly as possible.
Please review our shipping information below before placing your order.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after your order has been confirmed.
During new releases, product drops, sales, promotions and other high-volume periods, processing times may be longer.
Business days exclude weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Australian Shipping
DGMX RACEWEAR ships Australia-wide.
Available shipping options and the applicable shipping cost will be displayed at checkout before payment is completed.
Estimated delivery times begin after your order has been dispatched and may vary depending on your location, carrier delays and other circumstances outside our control.
Standard Shipping
Estimated delivery: 3–7 business days after dispatch.
Express Shipping
Estimated delivery: 1–3 business days after dispatch for many metropolitan locations.
Regional and remote areas may require additional delivery time.
These delivery periods are estimates only and are not guaranteed.
Free Shipping
From time to time, DGMX RACEWEAR may offer free shipping on orders that meet a specified minimum spend or as part of a promotion.
Any applicable free-shipping offer and its conditions will be displayed on our website or at checkout.
Order Tracking
Where tracking is available, you will receive tracking details after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Incorrect Shipping Addresses
Customers are responsible for ensuring that their delivery address and contact information are correct before completing an order.
If you notice an error in your shipping address, please contact DGMX RACEWEAR as soon as possible.
We will do our best to update your details before dispatch; however, we cannot guarantee changes can be made once an order has been processed or shipped.
Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address supplied by the customer.
Authority to Leave & Unattended Deliveries
Where a customer or shipping provider authorises a parcel to be left unattended, responsibility for the parcel may pass to the customer once the carrier confirms delivery, subject to applicable consumer law.
We recommend selecting a secure delivery location whenever possible.
Lost or Delayed Parcels
Occasionally, shipping delays can occur due to weather, peak periods, carrier disruptions or other circumstances outside our reasonable control.
If your tracking information shows an unusual delay, please contact us and we will assist you in investigating the shipment with the relevant delivery provider.
If tracking shows your parcel as delivered but you cannot locate it, please check around your property and with other household members before contacting us.
Damaged Parcels
If your order arrives damaged, please contact DGMX RACEWEAR as soon as possible.
Please provide your order number and clear photographs of the parcel, packaging and affected products so we can assess the issue.
Pre-Orders
Products identified as pre-order will have an estimated dispatch timeframe displayed on the relevant product page.
If your order contains both in-stock and pre-order products, the order may be shipped together once all products are available unless otherwise stated.
Pre-order dispatch dates are estimates and may change due to manufacturing, freight, customs or other circumstances outside our reasonable control.
If a significant delay occurs, we will endeavour to provide affected customers with an update.
International Shipping
Where international shipping is available, shipping options and costs will be calculated at checkout.
International customers are responsible for any applicable customs duties, import taxes, fees or charges imposed by the destination country unless otherwise stated.
International delivery times may vary due to customs processing and local delivery networks.
DGMX RACEWEAR is not responsible for customs processing delays outside our reasonable control.
Questions About Your Order
If you have any questions regarding shipping or an existing order, please contact DGMX RACEWEAR Customer Support and include your order number so we can assist you.
DGMX RACEWEAR
Premium motocross racewear built for the track.