Refund policy
Returns & Exchanges Policy
At DGMX RACEWEAR, we want you to feel confident in your gear. If your order isn’t quite right, we offer returns and exchanges in accordance with the policy below.
30-Day Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unused and unwashed
- Be in its original condition
- Have all original tags and packaging attached
- Be free from marks, stains, odours, pet hair, makeup, deodorant or other signs of wear
- Be accompanied by proof of purchase or your DGMX order number
Motocross gear that has been ridden in, worn on a bike, washed or used for training or racing cannot be returned unless the item is faulty.
DGMX RACEWEAR reserves the right to refuse a return if the item does not meet these conditions.
Exchanges
Need a different size? We’re happy to offer exchanges on eligible items, subject to stock availability.
If your requested size or item is unavailable, we may offer a refund or store credit instead.
Customers are responsible for return postage for change-of-mind and sizing exchanges unless the item received is faulty or incorrect.
Change of Mind
We accept change-of-mind returns on eligible full-priced items within 30 days of delivery.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Sale & Final Sale Items
Items clearly marked Final Sale cannot be returned or exchanged for change of mind, except where required under Australian Consumer Law.
Other sale items may be returned provided they meet the eligibility requirements above, unless otherwise stated at the time of purchase.
Faulty, Damaged or Incorrect Items
We take the quality of DGMX RACEWEAR seriously.
If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos showing the fault, damage or incorrect item
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
Nothing in this policy excludes or limits any rights or remedies you may have under Australian Consumer Law.
Return Shipping
Please ensure returned items are securely packaged. We recommend using a tracked postage service, as DGMX RACEWEAR cannot be responsible for return parcels that are lost in transit before reaching us.
Please do not send a return until you have followed the return instructions provided by DGMX RACEWEAR.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are not refundable for change-of-mind returns.
Hygiene & Non-Returnable Items
For hygiene reasons, certain products may not be eligible for change-of-mind returns once opened, worn or used. This may include items such as socks or other products specifically identified as non-returnable on their product page.
This does not affect your rights where an item is faulty or otherwise covered by Australian Consumer Law.
How to Start a Return
To request a return or exchange, contact DGMX RACEWEAR Customer Support with your:
- Full name
- Order number
- Item(s) you wish to return
- Reason for the return or exchange
- Requested exchange size, if applicable
We will provide you with the next steps and return instructions.
Please do not send returns without following the provided return instructions.
DGMX RACEWEAR
Premium motocross racewear built for the track.